Switchboard Telephonist

About the role

As a Switchboard Telephonist at Hilton, you will be the first point of contact for guests calling the hotel. Your upbeat attitude and professionalism will help create memorable experiences and set the tone for each guest’s stay.

Key responsibilities

• Answer incoming guest calls promptly, providing friendly and accurate information.
• Maintain up‑to‑date knowledge of hotel services, amenities, and operational procedures.
• Support emergency situations by relaying detailed information to the appropriate teams.
• Utilise the PBX telephone system and related computer applications to manage call flow efficiently.

Required profile

• A genuine passion for hospitality and creating a warm guest experience.
• Integrity and a commitment to doing the right thing.
• Leadership qualities that inspire colleagues.
• Team‑oriented mindset that drives collaborative outcomes.
• Strong sense of ownership and accountability.
• Ability to act with urgency and discipline in fast‑paced situations.

Required skills

• Proficiency with PBX telephone systems.
• Competence in using standard computer applications for call handling.

What we offer

• Opportunity to work for a globally recognised hospitality brand.
• Access to career development resources and a supportive workplace culture.
• Recognition as part of an award‑winning team.