Outlet Supervisor - Food & Beverage

About the role

A hotel belonging to the Accor network (more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations) is looking for an Outlet Supervisor in Baku. The role trains, guides and supervises subordinates to deliver prompt, quality service in the restaurant outlet, while helping develop and run food and beverage services.

Key responsibilities

• Train, guide and supervise staff, and hold monthly meetings and daily shift handovers
• Check restaurant warehouse products daily against standards and monitor staff progress
• Help develop and implement food and beverage services, and monitor action plans for employee and guest satisfaction, financial indicators and budgets
• Inspect the workplace, keep areas and equipment clean, and enforce health and safety rules
• Know the menu and drinks list, advise guests and handle room service orders, fruit and sweets, and breakfast menus
• Keep food carts, trays and tableware clean, and hand over receipts and cash at the end of each shift
• Follow LGA, HACCP and FIFO standards, and conduct mid-month and end-of-month counts per Fairmont guidelines
• Report directly to the manager, attend department meetings and carry out other duties assigned

Required profile

• Secondary or higher education
• Minimum experience in a similar position is desirable
• Knowledge of Opera PMS software and Microsoft Windows programs