Lead Server

About the role

A hotel belonging to the Accor network, which groups more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations, is looking for a Lead Server in Baku. The role combines front-of-house service leadership with training and mentoring of servers, and is a full-time position.

Key responsibilities

• Provide outstanding customer service to guests and know guests by name so they feel treated as individuals.
• Lead and support servers during assigned shifts, and train and mentor new servers on service standards and procedures.
• Ensure accurate order taking, food delivery and payment processing.
• Handle guest complaints professionally and resolve issues promptly.
• Coordinate table assignments and keep dining room operations running smoothly.
• Communicate effectively with kitchen and bar staff.
• Maintain cleanliness and organisation of the dining area and assist with opening and closing duties.
• Ensure compliance with food safety, sanitation and company policies, including LGA and HACCP standards.
• Support managers with daily operational tasks as needed.

Required profile

• Secondary or higher education.
• Minimum experience in a relevant position is desirable.
• Ability to perform multiple tasks in a changing environment while staying calm and patient.
• Very responsible attitude.

Required skills

• Fluent Azerbaijani.
• Russian and English are desirable.