Call Center Agent (Azerbaijan)

About the role

A growing towing and roadside assistance company serving customers across the United States and parts of Canada is hiring a full-time, office-based Call Center Agent in Baku, Azerbaijan. The role works under Pacific Standard Time (PST) and pays weekly.

Key responsibilities

• Handle inbound calls from customers in North America, giving quick and reliable assistance.
• Turn customer inquiries into towing jobs by understanding their needs and recommending services.
• Offer a calm and empathetic presence to customers in stressful situations.
• Accurately log all customer interactions and job details in the system.
• Work with the team to meet performance goals and deliver excellent results.

Required profile

• Exceptional verbal and written English, with fluency in English.
• Strong computer literacy and the ability to navigate multiple systems efficiently.
• Passion for solving problems and turning inquiries into actionable solutions.
• Ability to work under PST hours.

What we offer

• Weekly pay.
• Competitive salary plus performance-based bonuses.
• Comprehensive training from day one.
• Professional development opportunities and a supportive, collaborative culture.