Customer Support Representative

About the role

We are looking for a Customer Support Operations Agent to handle client inquiries across chat, email, and voice channels, ensuring timely and accurate assistance.

Key responsibilities

• Handle customer inquiries via chat, email, or voice channels.
• Resolve issues related to orders, accounts, payments, cancellations, and other services.
• Follow established workflows, procedures, and quality guidelines.
• Maintain up‑to‑date knowledge of company products and services.
• Meet daily and weekly performance and quality targets.
• Escalate complex issues and report process or system‑related problems when required.
• Collaborate with Team Leads and colleagues to maintain effective service operations.
• Support the team during high‑volume periods and business‑critical situations.

Required profile

• Minimum 6 months of experience in customer support, contact centre or a similar role.
• Fluency in Azerbaijani, English, and Russian.
• Strong communication, problem‑solving and decision‑making abilities.
• Customer‑focused mindset with good attention to detail.
• Ability to work in a fast‑paced environment and handle multiple tasks.
• Good computer literacy and ability to work with multiple systems and tools.
• Availability to work according to shifts.