Customer Service Representative (Remote)

About the role

Join Touch Support, a US‑based technology partner, as a remote Customer Service Representative. You will assist US clients via chat, email and phone, helping them with technical and billing questions while building strong customer relationships.

Key responsibilities

• Respond to and resolve customer inquiries quickly through chat, email and telephone.
• Assist customers throughout their onboarding journey, providing education and support.
• Address technical and billing‑related questions, acting as a customer advocate.
• Help increase satisfaction and loyalty by delivering a personal, outstanding experience.

Required profile

• Excellent English communication skills.
• Passion for helping people and solving problems.
• Strong interest in developing a career in IT.
• Ability to work in stable quarterly‑based shifts (morning, afternoon or night).
• Solution‑oriented mindset and willingness to learn quickly.

What we offer

• Fully remote work from anywhere in Azerbaijan.
• Entry‑level salary of $660 USD gross.
• Clear promotional path and paid certifications.
• Young, friendly international team with strong online collaboration.