Visa Əməliyyatları üzrə Mütəxəssis

About the role

The Visa Operations Specialist will handle client inquiries, guide applicants through visa procedures, and ensure all documentation meets embassy and visa centre requirements. This position is part of a dynamic travel team focused on delivering high‑quality visa services and supporting related travel sales.

Key responsibilities

• Receive and qualify incoming visa service inquiries, presenting suitable service options.
• Explain required document lists for each country and visa category, verify documents against embassy/visa centre standards.
• Identify missing or non‑conforming documents, notify clients promptly, and monitor completion.
• Complete application forms, schedule appointments, and prepare submission packages.
• Track application status, inform clients of outcomes, and arrange passport handover.
• Record all client and application data in the ERP system and update file statuses daily.
• Inform clients about service fees and consular charges, and forward payment documents to Finance on time.
• Identify and promote additional services such as insurance, flight tickets, and hotel reservations.
• Analyze rejection reasons and assist clients with re‑applications.
• Monitor changes in embassy and visa centre requirements and communicate updates to the team.
• Coordinate with External Tours, VIP Sales, Corporate Sales, and Customer Service departments.
• Prepare weekly and monthly reports on application volume, approval rates, delayed files, and complaints for management.

Required profile

• Higher education in tourism, international relations, economics or a related field (preferred).
• 1‑2 years of experience in visa operations, tourism, or customer service/sales.
• Knowledge of Schengen, US, UK, Canada, UAE and other visa procedures.
• Strong attention to detail, responsibility, and ability to handle documents accurately.
• Fluent Azerbaijani; English for form filling and embassy portals; Russian is a plus.
• Excellent communication and customer‑service skills.
• Ability to manage multiple files, prioritize tasks, and meet deadlines under pressure.
• Strict confidentiality of personal and passport data.

Required skills

• CRM systems
• MS Office (Excel)
• ERP system
• VFS Global platform
• TLScontact platform
• BLS platform

What we offer

• Full‑time schedule
• Competitive salary
• Professional and dynamic team environment
• Career development and growth opportunities in international tourism