Telefon məlumat bölməsinin rəhbəri

About the role

The Head of the Telephone Information Department will lead a team responsible for handling incoming mail queries, preparing reports and ensuring smooth daily operations within the bank's information centre. This position requires close collaboration with other departments to implement service, product and campaign updates.

Key responsibilities

• Supervise department staff, allocate workload and provide support for task execution when needed.
• Prepare monthly performance reports and respond to daily email inquiries.
• Discuss new services, products and campaigns with the team and assist in their adoption.
• Execute urgent tasks assigned by the branch manager related to bank projects.
• Participate in the preparation of proposals and development plans for the department.

Required profile

• Strong sense of responsibility and initiative.
• Result‑oriented with proven team‑leadership abilities.
• Effective stress‑management skills.
• High proficiency in Russian and intermediate proficiency in English.

Required skills

• Proficient use of Microsoft Office applications.