Junior Network Operations Engineer

About the role

AzerCosmos is looking for a proactive, customer-focused Junior Network Operations Engineer. You will be the main technical contact for B2B customers, providing support, troubleshooting and solutions so that customers are satisfied. You will work closely with engineering, product and operations teams to fix issues, improve support processes and help improve products based on customer feedback. All selected candidates must complete mandatory training before starting their operational duties.

Key responsibilities

• Respond quickly to customer inquiries by email, phone or chat.
• Monitor satellite spectrum and system performance, spot potential issues and take preventive action.
• Diagnose, troubleshoot and resolve technical issues with products and services.
• Give customers step-by-step guidance and technical solutions.
• Escalate complex issues to higher-level technical teams when needed.
• Document support cases, resolutions and best practices in a knowledge base.
• Work with product and engineering teams on recurring problems and support process improvements.
• Ensure high levels of customer satisfaction and retention.

Required profile

• Bachelor's degree in Electrical and Electronics Engineering, Telecommunications, Computer Science or a related field, or equivalent experience.
• Fluency in English and conversational Russian.
• Ability to work in shifts.

Required skills

• Strong troubleshooting and problem-solving skills.
• Knowledge of networking fundamentals (nice to have).
• Experience with Salesforce.
• Understanding of hardware/software integration, depending on the product domain.
• Basic knowledge of scripting or automation tools is a plus.
• Excellent verbal and written communication, patience, empathy and strong organisational and multitasking abilities.

To apply, send your CV quoting the reference "Junior Network Operations Engineer" in the subject line until September 10; only successful applicants will be contacted.