Doorman – Guest Services

About the role

We are looking for a courteous and reliable Doorman to join our Accor‑affiliated hotel. As the first point of contact for guests, you will create a welcoming atmosphere, assist with luggage, and ensure smooth arrivals and departures.

Key responsibilities

• Open the main entrance, greet guests on arrival and departure, and direct them to the appropriate areas.
• Handle guest luggage efficiently, tag each piece with a baggage claim tag, and ensure its safety.
• Park guest and visitor vehicles in the designated area.
• Issue room key cards and maintain control for guest security.
• Report unusual occurrences to the Concierge desk and log daily activities.
• Maintain a clean, safe, and hygienic Concierge desk area.
• Monitor hotel occupancy, events, VIP arrivals, and communicate relevant information to the next shift.
• Assist guests with any complaints or requests, liaising with the appropriate department for prompt resolution.

Required profile

• Proficient in English, both spoken and written.
• Calm and collected in a fast‑paced, ever‑changing environment.
• Flexible with working hours, including overnight shifts.
• Well‑groomed, friendly, and able to maintain a cheerful disposition.

Required skills

What we offer

• Opportunities for development and advancement within a global hospitality group.
• Training programs and a supportive team environment.