At Your Service Agent (Local)

About the role

The At Your Service Agent provides front‑line assistance to hotel guests, handling requests and inquiries through multiple communication channels. This full‑time position ensures guests receive prompt, courteous service and that their needs are met efficiently.

Key responsibilities

• Answer, record, and process guest requests via telephone, email, chat, and mobile devices.
• Operate the telephone switchboard, manage wake‑up call requests, and route calls to appropriate departments.
• Log all guest issues in the computer system and follow up to confirm resolution.
• Provide information on room features, hotel amenities, and local attractions.
• Process room‑service orders, advise on menu selections, and record transactions in the point‑of‑sale system.
• Assist guests with internet access and in‑room entertainment.
• Maintain professional appearance, confidentiality, and compliance with company policies.

Required profile

• High school diploma or equivalent.
• No prior work experience required.
• Clear, professional communication skills.
• Physical ability to stand, walk, and lift objects up to 10 lb.

Required skills

• Telephone switchboard operation.
• Point‑of‑sale system usage.