Zəng Əməliyyatları üzrə Mütəxəssis

About the role

We are looking for a Call Operations Specialist to handle inbound calls and chat messages, provide product information, and ensure a high level of customer satisfaction. The role involves recording inquiries, managing data in our CRM system, and supporting customers with effective solutions.

Key responsibilities

• Answer incoming calls and chat messages from customers.
• Provide detailed information about products and services.
• Record complaints and inquiries accurately.
• Enter and maintain customer data in the CRM system.
• Analyze issues and propose appropriate solutions to customers and prospects.
• Forward complaints and suggestions to the relevant departments.
• Notify the manager of any emergency or unexpected situation.
• Carry out additional tasks assigned by supervisors.

Required profile

• Higher education degree or Bachelor’s degree.
• Fluent spoken Azerbaijani; Russian language is a plus.
• Strong communication and presentation abilities.
• Ability to work under pressure and in a team environment.
• Analytical thinking and problem‑solving skills.
• Previous call‑center experience is preferred.

Required skills

• Proficiency with CRM software.
• Strong computer skills, especially Microsoft Office applications.