Telefon məlumat bölməsinin rəhbəri

About the role

The Telephone Information Department Head oversees the daily operations of the phone information team, ensuring timely and accurate responses to customer inquiries and supporting the execution of critical projects.

Key responsibilities

• Supervise team members, providing assistance when needed and ensuring workload distribution.
• Prepare monthly performance reports and answer daily email queries related to the department.
• Discuss and implement updates on services, products, and campaigns with the team.
• Execute urgent tasks assigned by the branch manager concerning bank projects and services.
• Participate in the development of improvement plans and proposals for the department.

Required profile

• Responsibility
• Initiative
• Result‑orientation
• Team leadership
• Stress management

Required skills

• Microsoft Office (intermediate proficiency)
• Social media posting
• Russian language – high proficiency
• English language – intermediate proficiency