Online Support Representative

About the role

The Online Support Representative responds quickly to customer inquiries received through various digital channels, providing accurate and complete information to ensure customer satisfaction. The role also involves handling complaints and informing customers about current campaigns, discounts, and payment options.

Key responsibilities

• Answer customer questions received via Facebook, Instagram, chat, email and other platforms, delivering correct and comprehensive information.
• Provide detailed explanations of services, products, ongoing promotions, discounts and special offers.
• Inform customers about internal credit, installment plans and other payment mechanisms, offering assistance throughout the process.
• Record customer complaints and forward them to the appropriate department for resolution.

Required profile

• Knowledge of non‑food retail products (home appliances, cosmetics, household goods, etc.) is desirable.
• Fluent spoken and written Azerbaijani and Russian.
• Strong communication skills and ability to work in shifts and within a team.
• Fast typing ability.

Required skills

• Proficient use of Microsoft Office applications.