Night FIT Reservation Manager

About the role

RateHawk is seeking a Night FIT Reservation Manager to manage end‑to‑end booking requests for B2B partners. You will handle hotels, transportation, and custom excursions worldwide, ensuring a seamless experience for individual travelers and groups.

Key responsibilities

• Serve as the main point of contact for B2B partners, processing requests for hotels, alternative accommodations, transport, and custom excursions.
• Create tailored commercial proposals based on client specifications.
• Research, curate, and book accommodation and travel services across global markets.
• Negotiate rates, cancellation terms, booking conditions, and payment terms directly with hotels and suppliers.
• Provide full operational support throughout the booking lifecycle, including modifications, cancellations, relocations, and special requests.
• Maintain RateHawk’s tone of voice: friendly, confident, accurate, and detail‑oriented.

Required profile

• Solid experience in tourism, concierge services, TMCs, DMCs, or tour operators.
• Upper‑Intermediate (B2+) proficiency in English and Russian.
• Excellent written and spoken communication with diverse partners and suppliers.
• Highly responsible, detail‑oriented, resilient, and able to manage heavy workloads.
• Proactive problem‑solving mindset for complex booking scenarios.

Required skills

What we offer

• Remote work from home.
• Competitive compensation (base salary + bonus).
• Dynamic, young global team.
• Growth opportunities with high‑volume, complex tasks.
• Continuous learning through internal training, seminars, and conferences.
• Corporate discounts on hotels and travel services worldwide.