Hotel Assistant Manager

About the role

The Hotel Assistant Manager supports the Front Office Manager in delivering exceptional guest experiences at Four Seasons Baku. This role combines staff leadership, operational coordination and guest‑service excellence within a luxury hotel environment.

Key responsibilities

• Manages Front Desk staff, including interviewing, training, scheduling, performance evaluations and disciplinary actions.
• Coordinates arrivals, departures and billing with Sales and Catering, ensuring room blocks and special guest requirements are handled.
• Oversees financial and credit procedures, reviews paid‑outs, rebates, petty cash, direct billings and ensures cashiers’ transactions are reconciled.
• Acts on safety, security and guest well‑being issues in the absence of senior managers, responding to emergencies promptly.
• Handles guest complaints across all hotel areas, delivering professional hospitality and accommodating special requests.

Required profile

• Proven experience in front office or hotel operations management.
• Strong leadership and team‑development abilities.
• Excellent communication and problem‑solving skills.
• Ability to work under pressure and make swift decisions during emergencies.

Required skills

• Front Desk management
• Room reservation and billing coordination
• Financial reconciliation and credit handling
• Guest service and complaint resolution