Spa Receptionist

About the role

The JW Marriott Absheron in Baku is hiring a full-time Spa Receptionist. The role covers front desk tasks for spa and salon guests, including scheduling services, check-in, payments and sales, as well as basic housekeeping reporting.

Key responsibilities

• Schedule services for individuals and large groups using the spa/salon reservation software, and call guests to confirm their appointments
• Answer questions about available services and update the reservations and cancellations list during the day, informing providers of last-minute changes and resolving scheduling issues with the supervisor or manager
• Check guests in, confirm their first and last name, and give them a general spa orientation on arrival
• Promote and sell spa and salon services
• Obtain assigned bank, keep it secure, and process guest payments with payment authorization when needed
• Accept and log cash tips for employees, balance and scan receipts, and drop them with Accounting
• Notify Engineering of maintenance and repair needs, and report accidents, injuries and unsafe conditions to the manager
• Welcome guests according to company standards, assist people with disabilities, and speak clearly and professionally on the telephone
• Follow company policies, keep proprietary information confidential, protect company assets, and comply with quality assurance standards

Required profile

• High school diploma or G.E.D. equivalent preferred
• Less than 1 year of related work experience preferred
• No supervisory experience required
• Able to stand, sit or walk for long periods and to lift objects of up to 10 pounds