PBX Agent (Local)

About the role

The Ritz-Carlton in Baku is looking for a local PBX agent to handle guest calls, requests and concerns and operate the telephone switchboard. The position is full-time and non-management, based at the hotel on Babek Avenue in the Nasimi district.

Key responsibilities

• Answer, record, log and process all guest calls, requests, questions and concerns, and operate the telephone switchboard.
• Handle requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls and non-registered guest calls.
• Advise guests of messages received, monitor busy or unanswered lines, check back with callers on hold and offer to take a message.
• Receive, record and relay messages accurately, activate or deactivate guest room message lights and instruct guests on how to access the internet.
• Test communications equipment, respond to special requests from guests with unique needs and contact the right departments to resolve issues.
• Follow up with guests to make sure their requests are satisfied, and dispatch bell staff or valet staff as needed.
• Welcome guests according to company standards, assist individuals with disabilities and comply with quality assurance standards.
• Follow company policies, report accidents and unsafe conditions, keep proprietary information confidential and perform other duties asked by supervisors.

Required profile

• High school diploma or G.E.D. equivalent preferred.
• No related work experience or supervisory experience required.
• Ability to stand, sit or walk for long periods and to use computers and POS systems.