Front Office Agent

About the role

A full-time, on-site Front Office Agent is needed in Baku to manage daily front desk operations. The role covers check-in and check-out, reservations and billing, guest inquiries and coordination with other hotel departments.

Key responsibilities

• Greet guests and handle check-in and check-out procedures
• Ensure accurate reservation and billing processes
• Answer guest inquiries and provide information on hotel services and local attractions
• Coordinate with other hotel departments to resolve issues promptly
• Handle phone and email communications
• Maintain a professional and courteous manner and keep the lobby and reception tidy

Required profile

• Previous experience in a hotel front office or similar hospitality role is preferred
• Ability to work shifts, weekends and holidays
• Fluency in Azerbaijani and good command of English; additional languages are beneficial

Required skills

• Front office duties, including check-in/check-out and basic reservation handling
• Strong customer service, communication and organizational skills
• Attention to detail and ability to multitask in a busy environment
• Basic computer literacy; familiarity with hotel management or reservation systems is an advantage