Digital IT Operations Specialist

About the role

The IT Operations Specialist provides day‑to‑day technical support and ensures smooth IT operations across the organization. You will work both onsite and remotely, helping end‑users with hardware, software and network issues while maintaining the local IT infrastructure.

Key responsibilities

• Provide timely onsite and remote support for hardware, software and network problems.
• Install, configure and maintain laptops, desktops, printers, mobile devices and other equipment.
• Support user onboarding and off‑boarding, including account setup, access rights and equipment allocation.
• Monitor and maintain local infrastructure such as servers, switches, routers, Wi‑Fi access points and cabling.
• Administer and troubleshoot Microsoft Windows, macOS and Office 365 applications.
• Manage the IT asset lifecycle: procurement, tagging, tracking and decommissioning.
• Ensure compliance with IT security standards, data‑protection policies and corporate governance.
• Collaborate with regional and global IT teams on escalations, projects and system upgrades.
• Record incidents, resolutions and service requests in the IT service‑management tool.
• Deliver IT training sessions in English covering tools, applications and best practices.

Required profile

• Bachelor’s degree in IT, Computer Science or related field, or equivalent experience.
• 2‑4 years of hands‑on IT support experience.
• Strong knowledge of Windows and macOS operating systems and the Microsoft Office 365 suite.
• Understanding of networking concepts (TCP/IP, LAN, WAN, Wi‑Fi, VPN).
• Experience with IT asset management and ticketing/service‑desk systems.
• Excellent communication and customer‑service skills, with English at Upper‑Intermediate level.
• Relevant certifications (e.g., CompTIA A+, CCNA, ITIL, Microsoft) are a plus.

Required skills

• Microsoft Windows
• macOS
• Microsoft Office 365
• TCP/IP networking
• LAN/WAN
• Wi‑Fi and VPN technologies
• IT asset management
• Ticketing / service‑desk platforms
• Server, switch and router administration