Bellman - Residences

About the role

The Ritz-Carlton is hiring a full-time Bellman for its Residences in Baku, Azerbaijan. The role is non-management and focuses on welcoming guests, helping them with their luggage and giving them information about the property and the area.

Key responsibilities

• Greet and escort guests to their rooms, open doors and help guests and visitors enter and leave the property.
• Tell guests about the property's amenities, services, hours of operation and local areas of interest.
• Explain room features such as the room key, mini-bar, ice and vending areas, in-room safe and valet laundry services.
• Transport guest luggage to and from rooms and the designated bell area, and help with luggage storage and retrieval.
• Assist guests in and out of vehicles and with loading and unloading luggage.
• Supply directions, arrange transport such as taxis, shuttles or limousines and record advance requests; explain parking procedures.
• Follow company policies, report accidents and unsafe conditions, and stay alert to undesirable persons on the premises.
• Maintain a clean, professional appearance, keep proprietary information confidential, welcome guests, anticipate their needs, assist people with disabilities and answer phones with good etiquette.
• Comply with quality assurance standards and perform other reasonable duties asked by supervisors.

Required profile

• High school diploma or G.E.D. equivalent preferred.
• No related work experience or supervisory experience required.
• Able to read small print, stand, sit or walk for long periods, and lift or move objects up to 50 pounds alone and heavier ones with assistance.