Spa Supervisor

About the role

JW Marriott Absheron in Baku is looking for a Spa Supervisor to lead its spa and salon operations. The position is full time and non-management, based on site at 674 Azadliq Square. The supervisor advises guests on services and amenities, supports staff and helps manage the spa's daily operations.

Key responsibilities

• Advise guests on services, amenities, property information and policy changes, and confirm guest names and treatments before they start.
• Monitor the schedule, advise providers of last-minute changes and resolve scheduling issues.
• Promote and sell spa and salon services and retail products, and complete requisitions for products, supplies and equipment.
• Inspect work areas and tools, report maintenance needs to Engineering, and report accidents, injuries and unsafe conditions to the manager.
• Assist management with hiring, training, scheduling and coaching staff, and act as a role model.
• Ensure quality standards are met, develop quality improvement or corrective action plans, and follow company policies and confidentiality rules.
• Welcome guests, anticipate their needs, assist people with disabilities and use clear, professional communication.
• Stand, sit or walk for long periods and lift objects of up to 10 pounds; perform other reasonable duties asked by supervisors.

Required profile

• High school diploma or G.E.D. equivalent preferred.
• At least 2 years of related work experience preferred.
• No supervisory experience required.
• No license or certification required.