Operations Specialist - Rider Growth

About the role

Bolt is looking for an Operations Specialist to join its Bolt Rides team in Baku. The role supports sustainable demand growth and rider retention initiatives for the Rides marketplace, combining rider engagement, operational execution, process improvement and cross-team collaboration. It involves analysing data behind riders' decisions, from pricing and availability to service quality.

Key responsibilities

• Rider acquisition: explore new rider acquisition opportunities in Baku to grow the funnel and shape the value proposition, working closely with Local Marketing
• Rider activation and engagement: analyse trends, risks and opportunities, run referral and bonus campaigns, promote loyalty offers and new features, and feed rider feedback back to the team
• Performance analysis: monitor rider growth and activation metrics, and track newly launched categories and partnerships
• Marketplace and service quality: track pricing, ETAs, availability and competitor offers, and act on complaint and rating trends with teams such as Fleets
• Process optimisation: document and improve business processes and workflows
• Partnerships and collaboration: work with Local Team, Growth Analytics and Local Marketing, collaborate with Central and CEE teams, and support market and feature launches while keeping up with the local regulatory landscape

Required profile

• Around 2 years of experience in Operations, Project Management, Analytics, Strategy, Consulting, Marketing or a customer-facing role, ideally in mobility, ride-hailing, logistics or a marketplace business
• Fluency in Azerbaijani and English, with clear written and verbal communication
• Experience taking an idea through to execution with measurable outcomes
• An ownership mindset and integrity

Required skills

• Comfortable with Excel / Google Sheets
• Familiarity with BI tools such as Looker is a plus

What we offer

• Salary and stock options
• Wellness perks
• 1 month of paid sabbatical after 5 years
• Hybrid model with at least 12 monthly in-office days