Komplayens şöbəsi Aparıcı/Baş mütəxəssis

About the role

The bank is seeking a Lead Specialist for its Compliance Department to oversee the monitoring and analysis of customer complaints from a compliance‑risk perspective.

Key responsibilities

• Monitor incoming customer complaints for potential compliance risks.
• Analyze complaints against defined criteria and identify cases that generate compliance risk.
• Detect complaints involving compliance violations, conflicts of interest, ethical breaches or other risk indicators.
• Request additional information or documents from relevant internal units when necessary.
• Prepare proposals to mitigate identified compliance risks.
• Produce periodic monitoring and analytical reports on complaint outcomes.
• Assess the compliance of the complaint‑handling process with internal regulations and compliance requirements.
• Participate in the identification, assessment and management of conflicts of interest, maintain related registers and monitor implementation of corrective actions.

Required profile

• Higher education in Economics or Law.
• At least 1 year of relevant work experience.
• Fluent Azerbaijani, good English, Russian desirable.
• Strong analytical thinking and problem‑analysis abilities.
• Ability to work effectively in a team.
• Responsible and attentive approach to tasks.