Bilingual Customer Support Specialist (Azerbaijani/English)

About the role

A bilingual Customer Support Specialist fluent in Azerbaijani and English is sought to join a global customer support team. You will handle omni-channel customer interactions by phone, email and chat, resolving inquiries, processing returns and keeping accurate customer records in the CRM system.

Key responsibilities

• Answer phone calls, emails and chat messages
• Resolve customer issues quickly and efficiently
• Process returns, exchanges and customer complaints
• Keep records of every customer interaction
• Update customer information in the CRM system
• Collect and forward customer feedback to the relevant departments
• Inform customers about the status of their inquiries

Required profile

• Bilingual fluency in Azerbaijani and English; Turkish is also mentioned as a useful skill
• Excellent oral and written communication, polite and professional dialogue
• Ability to work with large volumes of information
• Attention to detail and accuracy in documentation

Required skills

• Proficiency in PC and basic office programs
• Experience with CRM systems and other specialized software

What we offer

• Mentoring, career consulting and learning programs
• International experience through the Global Talent Exchange Program
• Co-financed language courses and internal speaking clubs
• Company-wide challenges, awards, sports activities and volunteering projects