Hotel Manager - St. Regis Baku

About the role

The Hotel Manager is the strategic business leader of property operations at a St. Regis hotel in Baku, acting as General Manager in his or her absence. The position covers Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. It works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy, ensure brand service standards and grow revenue while maximizing financial performance.

Key responsibilities

• Manage profitability and departmental budgets: review financial reports, ensure capital expenditure follows the service strategy, coach the team on occupancy, rates, wages and controllable expenses, and hold the team accountable for wage results.
• Develop and execute an operational strategy aligned with the brand's business strategy, make key decisions and keep the property moving toward its goals.
• Improve service performance, communicate operational goals clearly, implement brand and regional initiatives, tour the building regularly and speak with employees and guests.
• Lead the property operations teams: establish a vision for product and service delivery, align the leadership team, treat employees fairly and equitably.
• Handle human resources: observe service behavior, give feedback, hire operations management staff, conduct annual performance appraisals, use an open-door policy and foster commitment to excellent service.

Required profile

• Education: either a 2-year degree in Business Administration, Hotel and Restaurant Management or a related major with 8 years of experience in management, operations, sales and marketing, or a 4-year bachelor's degree with 6 years of such experience.
• Experience in management operations, sales and marketing or a related professional area.