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Skills
Experience
Interpreter / Customer Support Specialist
Grupo Noa International
2024-01 - 2025-12
Delivered professional interpretation services while simultaneously handling customer support interactions across diverse industries. Managed high‑volume multilingual scenarios with top performance metrics, including quality scores and response times. Demonstrated strong adaptability in fast‑paced remote work environments, enhancing client satisfaction through clear communication and problem resolution.
Spanish Customer Service Representative
Outsource Global
2024-01 - 2025-12
Provided multichannel support (chat, email, voice) for software and real‑estate campaigns, resolving complex technical, billing and account issues. Utilized CRM systems to track and document interactions, collaborating with technical teams to troubleshoot escalated problems. Improved customer retention and satisfaction through proactive support and clear communication.
Customer Service Representative
CCI
2023-01 - 2024-12
Delivered high‑quality support for a technology software campaign, assisting users with onboarding, troubleshooting and platform navigation. Resolved billing and technical inquiries within strict SLA timelines and escalated complex cases to ensure timely resolution. Contributed to maintaining service quality and customer satisfaction.
Medical Interpreter (Spanish / Swahili / English)
Globo
2022-01 - 2024-12
Provided remote interpretation services across a wide range of medical specialties, ensuring precise communication of medical terminology. Adhered to strict neutrality, accuracy and confidentiality protocols while handling high call volumes. Enabled improved healthcare delivery by facilitating effective multilingual communication.
Medical Interpreter (Spanish / Swahili / English)
Hands Up Communication
2019-01 - 2022-12
Delivered real‑time, high‑accuracy interpretation in clinical settings, bridging communication between healthcare providers and patients. Maintained strict confidentiality in compliance with healthcare regulations. Contributed to better patient outcomes by eliminating language barriers in critical situations.
Languages
Spanish
fluent
Swahili
fluent
English
fluent
Last updated: 11 saat əvvəl