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1 years of experience

Skills

Customer Service Aviation Safety Security Protocols Patient Care VIP Hospitality Fast Track Coordination Reception & Guidance Airside Logistics Fast Learner Adaptability Teamwork Communication Problem Solving Pressure Management Service Quality

Experience

Ground Handling & Passenger Service Agent

Swissport Aspire – Mohammed V International Airport

2023-01 - 2024-12

Delivered premium VIP hospitality services, ensuring luxury experience for elite travelers. Managed Fast Track procedures to streamline passenger transit and acted as first point of contact for reception and guidance. Coordinated airside logistics in restricted areas while strictly adhering to international aviation security and safety protocols. Resolved passenger inquiries, maintaining high satisfaction levels in a fast‑paced environment.

Customer Service Assistant (Parapharmacy)

Provided assistance in a parapharmacy setting, measuring blood pressure and blood sugar for customers. Ensured accurate vital sign monitoring and offered guidance on health products. Maintained a friendly and approachable demeanor while handling customer inquiries.

Education

Baccalaureate in Physical Sciences

Languages

English

fluent

Arabic